Cancellation, withdrawal and refunds

• Before you pay, you can drop the request at no cost.
• After you pay, you have 14 days to withdraw from the contract (right of withdrawal), on the terms below.
• Before collection you can cancel the booking, and what we refund depends on how far we have got.
• Once your things are in the warehouse, the paid period is for you to use: we do not refund unused days.

As a consumer you have the right to withdraw from this distance contract without giving a reason, within 14 days of the day the contract is made, that is, when the booking is confirmed by payment.

To exercise the right, tell us clearly of your decision by email to [email protected]. You can use the model form at the end of this page, but you do not have to. You only need to send the notice before the period ends.

Effects: we refund every payment you made within 14 days of the day we learn of your decision, using the same means of payment you used, at no cost to you.

If the service has already started: in the booking request you expressly ask us to start the service before the 14 days end (for example with the delivery of the boxes), and you accept that, if you withdraw after the service has started, you pay for the part already provided, in proportion to the whole contract up to the moment you tell us your decision. If the service has been fully provided, you lose the right to withdraw. We calculate the part already provided from the box delivery, the collection and the days of storage elapsed.

You can request cancellation in your customer area or through the link we sent you. What we refund:

• Before we approve or you pay: nothing to pay.
• After you pay and before the boxes are delivered: we refund 100% of what you paid.
• After the boxes are delivered and before collection: we refund the price of the package and extras, minus the cost of transporting the boxes to you.

If you used a discount code, the refund is of what you paid (discount already taken off). The code is not returned, unless we refuse the booking.

Once your things are accepted into the warehouse, the contracted period counts from that day. We do not refund unused days if you ask for delivery before the end, and the return transport is charged at the normal price. If we fail to perform, or the conditions change materially, we refund in proportion to the unused days.

If you ask for delivery earlier, we arrange it for the date we agree, subject to availability.

A request for an extension can be withdrawn at any time before you pay. Once paid, the extra period follows the rules above for things already stored.

If we refuse the request, or cancel because we have no capacity or for any other reason that is not your fault, we refund everything you paid, within 14 days.

• In your customer area, or through the private link we emailed you if you booked without an account, choose “cancel”.
• Or write to [email protected] with the booking number.

Some bookings that already have deliveries scheduled go through a check by us before we close the cancellation. We tell you by email.

We refund using the same means of payment you used (card through Stripe, or whatever we agree if it was something else), within 14 days at most of the decision. Your bank may take a few days to show it. We charge nothing for the refund.

We may refund only part (for example when we have already provided part of the service). We always tell you the amount and the reason.

(Fill in and send this form only if you wish to withdraw from the contract.)

• To: Student Storage, [email protected]
• I hereby give notice that I withdraw from my contract for the following service: Student Storage storage, booking no. ______
• Requested on / received on: ______
• Name of consumer(s): ______
• Address of consumer(s): ______
• Signature of consumer(s) (only if this form is notified on paper): ______
• Date: ______