Terms and conditions

Student Storage is a storage service for students in Covilhã: we bring you empty boxes, collect your things once packed, store them and deliver them back when you need them. It is provided by Samuel Gonçalves, as a sole trader. Contact: [email protected].

These terms apply to every booking made on studentstorage.eu. By requesting a booking you accept these terms, the storage conditions, the prohibited items policy, the rules on cancellation and refunds and the privacy policy. Before you send the request you can read everything and keep a copy; we also email you the booking summary.

The contract is made at a distance, in Portuguese or English, and is for people aged 18 or over. The terms that apply to a booking are those in force on the day you requested it.

Each booking includes, depending on the package: delivery of empty boxes with tape and labels, collection of the packed boxes from your address, storage for the contracted period and, if you booked it, delivery of your things at the end. Packages, limits on boxes and suitcases, and prices are always shown before you request a booking.

This is not a storage unit you can visit: your things are kept in private premises that only our team can enter, and the warehouse address is not made public. To get your things back you request a delivery (see section 7).

We serve the Covilhã area. Bookings outside that area are accepted only after we have reviewed and confirmed them.

Sending a request does not make the contract. The process is:

• You fill in the request (package, duration, address, contact details) and accept the conditions. You can do this with or without an account.
• We check availability, the delivery area and what you want to store, and reply by email.
• If we approve it, we send you a secure payment link.
• The booking is only confirmed once payment is verified. Until then we do not reserve dates or space.

We may refuse a request, for example for lack of capacity, because the address is outside the area, because the contents are not accepted, or because information is missing. If we refuse, you pay nothing.

Prices are in euros and are final: the total you see before requesting a booking includes all costs (package, extra boxes, transport and any applicable taxes). There are no hidden charges.

Payment is by card through Stripe, which processes the card details: we never see or store them.

We email you proof of payment and, if you need an invoice with your tax number, just ask. If payment fails or expires, the booking is not confirmed.

The price of an already confirmed booking does not change. Changes to our prices apply only to new bookings.

• A discount code applies to one booking and cannot be combined with others.
• It may have conditions: an expiry date, a maximum number of uses, a minimum spend, or being for the first booking only. They are shown when you apply the code.
• The discount applies to storage and extras, not to transport, and has no cash value.
• If the booking is cancelled or refunded, we return only what you actually paid.
• We may cancel codes obtained or used abusively (for example the influencer using their own code).

Whoever shares a code receives a commission from Student Storage for each booking paid with it, but never receives your personal data: only totals and amounts. You can read more in the privacy policy.

The storage period starts when your things are accepted into our warehouse, not when you receive the boxes. Packages include 30 days and, when booking, you can choose 30, 60 or 90 days, or ask us for a quote for another period. The day it ends is shown on your booking.

Before the end we send you email reminders. To store for longer you request an extension: we approve it and you pay for the extra period. We never renew without your confirmation. Extra boxes are charged for each period.

• Box delivery: we agree a day and a time window (morning, afternoon or evening). It does not start the storage period.
• Time to pack: normally 7 days after you receive the boxes.
• Collection: when you are ready, you book the day and time window in your customer area or through the link we email you.
• Return: you request delivery in your customer area, with the day, address and time window. We confirm availability and bring everything to you, within the service area (other areas by agreement and for an extra charge).

Each day has a limited number of visits: we only offer days and times we can keep. If you must change a day already booked, tell us as early as possible.

You must be present (or name someone who can receive or hand over) and give us the right access details (floor, lift, doorbell). If you are not there in the agreed window, we rebook.

At collection we check the number of boxes and record each one. At delivery you should check the condition of the boxes before you sign or accept.

• Give us true details and keep your contact details and address up to date.
• Pack in our boxes (or a suitcase), without exceeding the maximum size and weight shown on the booking, and close them properly, as explained in the storage conditions.
• Not include prohibited items (list), or anything that is not yours or that you cannot lawfully store.
• Declare honestly what you are sending, especially if it is high-value or fragile.
• Pay on time and collect or extend at the end of the period.

When we accept your things we become their custodian: we look after them with the care of a good professional. Each box receives a code and a QR label, is photographed and entered in our inventory, and is kept in an identified storage place. Every movement is recorded. Only our team has access, and only to what each person needs for their work.

We are liable for loss, destruction or damage to your things while they are in our custody, as the law provides. We do not have insurance for things in custody, so our liability is limited to €100 per box and €500 per booking, unless you declare a higher value beforehand and we accept it in writing.

This limit does not apply in cases of our intent or gross negligence, to harm to life, physical integrity or health, or where the law does not allow liability to be limited. Your rights as a consumer always remain.

We are not liable for: prohibited or undeclared items; damage caused by insufficient packing, excess weight or unprotected fragile items; normal wear, or smells and damp that come from the contents themselves; or force majeure. Because you close the boxes, what is inside can only be claimed with reasonable proof that it existed and of its value.

How to claim for damage: tell us, with photos, 5 days after delivery (and at delivery, if you see the damage). We reply within 10 working days.

As a consumer you have 14 days to withdraw from the contract, and you can cancel the booking before collection on the terms described on the page Cancellation, withdrawal and refunds. It explains the period, how to exercise the right and how refunds are made.

At the end of the period you must extend or request delivery. We send reminders by email before and after the end date.

If the period ends and you do not reply, we charge the extra period at the normal price, after notifying you.

If 60 days after the end of the period we still have no reply, and after at least 3 attempts to contact you by email, we deliver your things to the address you gave us, at your cost. If delivery is not possible, we may donate or dispose of them, after deducting what you owe us. We tell you in writing before this happens.

We may suspend or end the contract, giving you notice, if we find prohibited items, if you do not pay, if you give us false information, or if there is abusive behaviour towards our team. If we end it through no fault of yours, we refund the part of the period you paid for and did not use. If we have to deliver your things because of your fault, you pay the transport.

If we find something illegal, we may be required to report it to the authorities.

We handle your data as explained in the privacy policy. We only use necessary cookies, as described in the cookie policy.

If something goes wrong, talk to us first: [email protected]. We answer complaints as quickly as we can.

You can also complain in the Electronic Complaints Book. For a consumer dispute you can turn to an alternative dispute resolution body (list at consumidor.gov.pt). Student Storage is not bound to any particular body.

These terms are governed by Portuguese law, without prejudice to the mandatory consumer protection rules of the country where you live. The courts provided by law have jurisdiction, including those of your home where you are a consumer.

We may update these terms. Changes apply to new bookings; bookings already confirmed keep the terms they had when you requested them. The date of the last update is at the top of this page.