Storage conditions

Your things are kept in private premises in the Covilhã area; the exact address is not disclosed. The place is dry, but has no temperature control.

No one but our team goes in. You cannot visit or take things out of the warehouse on your own: you request a return and we deliver.

We accept a student's personal things: clothes, books, study material, small appliances, decoration and other everyday items, in standard boxes or suitcases. The limits for each box are always shown on the booking: for now, 60 × 40 × 40 cm and up to 15 kg. Packages and the number of boxes and suitcases are on the prices page.

Larger or unusual items need our approval beforehand. Some things we do not accept at all: see the prohibited items policy.

• Use our boxes and close them well with the tape we bring. Do not exceed the maximum weight.
• Wrap and protect fragile objects yourself. Fill empty spaces so nothing moves.
• Do not store anything wet, dirty or strongly scented; dry and clean it first.
• Stick the identification labels we give you on the outside.
• Keep with you anything very valuable, identity documents, house keys and medicines.

At collection we count the boxes and check their outside condition. Each box gets a code (for example SS-2026-000123-01) and a QR label that holds no personal data, is photographed and entered in our inventory, and when it reaches the warehouse we record the place where it is kept. Every movement (collection, receipt, putting away, leaving, delivery) is saved with the date and the person who did it. Photographs are kept in private storage and only the team sees them (see privacy).

We do not open your boxes. We only do so if there is a risk (smell, leak, pests), a serious suspicion of a prohibited item, or a legal duty. If it happens, we photograph and record it, tell you afterwards, and reseal with tape that shows it.

We do not have insurance for things in custody. Our liability has the limit stated in the terms and conditions. If you are sending things of higher value, tell us beforehand: we can agree a higher value in writing, or advise you to keep them elsewhere.

If on arrival at the warehouse we see that something is damaged or that a box is not as we received it, we record it and tell you. If you find damage when you receive your things, tell us with photos within the period in the terms. We look at the situation using the records and photographs we have, and tell you the outcome and, where relevant, the compensation.

To get your things back, you request delivery in your customer area, with the day, address and time window. Before delivery we pick out and photograph the right boxes. You can ask for only some of the boxes.

The period starts when your things enter the warehouse, and the end date is on your booking. We tell you before the end and you can extend. If it ends without your telling us anything, the rules in the terms and conditions on the end of the period apply.

If you change address, phone or email, update it in your customer area or write to us. That is how we are able to reach you.