Prohibited items policy

We store students' and everyday things. For everyone's safety, the things on the lists below are not accepted. By booking you confirm you are not sending prohibited items.

• Perishables and food (including drinks), and anything that spoils or attracts pests.
• Dangerous or flammable materials: fuel, gas, paints, solvents, aerosols, chemicals, damaged batteries, fireworks, explosives.
• Illegal items, stolen items or items of doubtful origin, drugs, counterfeits.
• Weapons and ammunition, or objects that could be used as such.
• Cash, cheques, jewellery, precious metals and other valuables, and identity documents.
• Live animals and plants.
• Wet, dirty or mouldy things, or things with a strong smell.
• Waste and rubbish.
• Things that are not yours, or that you cannot lawfully store.

• Large objects or outside the box sizes (bicycles, instruments, furniture).
• More weight than the maximum per box.
• Valuable electronics (computers, consoles) or fragile objects: we accept them, but we advise you to keep anything expensive with you, and our liability limit applies.
• High-value items: tell us beforehand (see the storage conditions).

Ask us before you book: [email protected].

We do not open boxes as a routine, but if we find or suspect a prohibited item (by smell, leak, weight or a warning), we may open it to check, always with a record and photographs. Then:

• We tell you and ask you to collect, or arrange the return of, the item as soon as possible, at your expense.
• If the item is dangerous or illegal, we may remove it at once, dispose of it safely and/or report it to the authorities.
• We may suspend or end the contract (see the terms).

You are responsible for everything you put in the boxes. If a prohibited item damages your things, other people's or the premises, you are liable for that damage, as far as the law allows.

If you are not sure, ask. We would rather answer beforehand than have to refuse later: [email protected].